Contact Us - Waterdrop – Waterdrop United Kingdom

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Chat with Us

Got a question? Our team is available 24/7 for quick and friendly support — perfect for urgent issues!

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Call Us

Need to speak directly?

Call Mon-Sun 5am-7pm PST / 8am - 10pm EST for prompt professional support.

Email Support

Email Support

For detailed inquiries or document submissions, please email us. We respond within 24 hours with thorough assistance.

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UK Business Office

UK Business Office

ECOLIFE TECHNOLOGY LIMITED 291 Brighton Road, South Croydon, United Kingdom, CR2 6EQ

US Business Office Address

US Business Office Address

Ecolife Technologies, Inc.

1951 S Lynx Pl, Ontario, CA 91761

HK Office

HK Office

Ecolife Innovations Hong Kong limited

Unit D3, 11/F, Luk Hop Industrial Building, No. 8 Luk Hop Street, San Po Kong, KL

CN Manufacturer Address

CN Manufacturer Address

Qingdao Ecopure Filter Co., Ltd.

No. 13, Yishengbai Road, Environmental Protection Industry Zone, Jimo,

Qingdao, 266201, China

Your Information

Your Name*

Email Address*

Phone Number

Issue Details

Issue Type*

Shipping rates and delivery estimates

Shipping Method	Estimated Delivery Time	Costs
UK Standard Shipping	2-4 Business Days	Free
UK Express Shipping	1-2 Business Days	£3.99

* Shipping charges for your order will be calculated and displayed at checkout.

* The Delivery Time is calculated based on the shipping date, not the order date. The actual shipping date can be delayed due to invalid shipping address, weekends/holidays, etc.

Handling Time:

We need 24h to 48h to prepare your order, most of the packages will be shipped out within 24 hours except weekends and holidays.

Track your order

Once your order is shipped, you will receive an email from us containing the tracking information. Tracking information is also available in your "Order Details" page.

Shipping areas

The products can be delivered to the most regions of the UK except military BFPO address (postcode starting with BT, BFPO, BF1, HA46DQ, D18CX65, E41TR26, D24HK7D), Channel Island (GUERNSEY, JERSEY, IRELAND).

International shipping

We are sorry that the international shipping service is not supported for the time being.

Shipping Carriers

Amazon functions as our logistics partner to ship out Waterdrop products. They will choose the carrier that they think works best for our customers.

Note: We don't accept requests to specify a certain carrier to deliver the package.

Shipping origin

We work with multiple Amazon warehouses in the United Kingdom, will arrange shipments from closest warehouse nearby your address.

* If you have any questions, you can contact our customer contact customer service within 24h for help via LiveChat or email to service@waterdropfilter.com, we will reply to you as soon as possible!