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Shipping Method |
Estimated Delivery Time |
Costs |
UK Standard Shipping |
3-6 Business Days |
Free |
UK Express Shipping |
2-4 Business Days |
£3.99 |
* Shipping charges for your order will be calculated and displayed at checkout.
* The Delivery Time is calculated based on the shipping date, not the order date. The actual shipping date can be delayed due to invalid shipping address, weekends/holidays, etc.
We need 24h to 48h to prepare your order, most of the packages will be shipped out within 24 hours except weekends and holidays.
Once your order is shipped, you will receive an email from us containing the tracking information. Tracking information is also available in your "Order Details" page.
The products can be delivered to the most regions of the UK except military BFPO address (postcode starting with BT, BFPO, BF1, HA46DQ, D18CX65, E41TR26, D24HK7D), Channel Island (GUERNSEY, JERSEY, IRELAND).
We are sorry that the international shipping service is not supported for the time being.
Amazon functions as our logistics partner to ship out Waterdrop products. They will choose the carrier that they think works best for our customers.
Note: We don't accept requests to specify a certain carrier to deliver the package.
We work with multiple Amazon warehouses in the United Kingdom, will arrange shipments from closest warehouse nearby your address.
* If you have any questions, you can contact our customer contact customer service within 24h for help via LiveChat or email to service@waterdropfilter.com, we will reply to you as soon as possible!
Thanks for shopping at Waterdrop. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
If you wish to cancel an order, please contact our customer service team
If you contact us within 24 hours of purchase:
We can cancel the order for you at no additional cost. The cancellation may take up to 3 days, thank you for your patience and understanding.
If the package is already shipped, we will issue a prepaid label and return your payment AFTER we have received the package from you.
If you contact us after 24 hours of purchase:
You need to bear the return fee if the package is already shipped (depends on our system, not the order status).
The product has to be damage-free, packed in the packaging we sent to you, and with the original receipt of the purchase.
We will return your payment AFTER we have received the package from you.
There are times when we may not have the product(s) that you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you do not have to worry unnecessarily about your order.
We accept return reasons including Defective, no longer needed, change your mind, not as described, etc.
If you want to return the item without any quality issue, you need to bear the return fee yourself and pay 20% of the original order as a restocking fee. We will cover the return postage for return requests regarding the quality issue.
Once you received a damaged / incorrect item and you want to file a claim, please email service@waterdropfilter.com together with your order information and the picture of the damaged / incorrect product. We are eager to help.
If you would like to return a product, please contact the customer service team BEFORE return a product, we will reply to you with return tips within 24 hours.
Note: Please do not return the package to the sender’s address without getting confirmation from our customer service team.
Email: service@waterdropfilter.com
We offer a 30-day return guarantee. Warranty will begin from the date the product is received. If a product grows defective during the warranty period due to a quality issue rather than your own breakage or misuse, we can accept a return, provide free repair service, or issue a new replacement.
After receiving your request or your packages, it may take up 1-3 business days to refund your money. (Unfortunately, due to current situations and the COVID-19, your refund may require an additional 1-2 days to process. Thank you for your patience and understanding.)
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Key Feature
Model number
WD-10UB
WD-15UB
WD-17UB
Product dimensions
WD-10UB: 3.6"*3.85"*12.3"
WD-15UB: 3.6"*3.85"*16.7"
WD-17UB: 3.6"*3.85"*19.1"
Replacement filter
WD-RF10/15/17
Operating temperature
2-38℃/35-100℉
Materials
System cover: BPA-free plastic
Faucet: metal
Filter: Polyester membrane Activated carbon block KDF
Item weight
WD-10UB: 3.74 lb
WD-15UB: 4.07 lb
WD-17UB: 4.64 lb
Color
Black
Included components
Waterdrop Undersink Water Filtration System ×1
1/4" PE tubing ×1
SS 304 faucet and connect fitting ×1
3/8"- 1/2" Convertor set and feed water adapter ×1
Teflon tape ×1
![]() UA Undersink Filtration System |
![]() UB Undersink Filtration System |
![]() UB-UF Ultra-Filtration System |
![]() UC Undersink Filtration System |
|
Situation | Undersink/RV/Bathroom | Undersink/RV/Bathroom | Undersink/RV/Bathroom | Refrigerator/Icemaker/RV |
---|---|---|---|---|
Upgrade Filter Material | × | × | Adding 0.01 micron ultrafiltration membrane | × |
Removable Substances | Chlorine, heavy metals, chemical pollutants, sediment and other large particles | Chlorine, heavy metals, chemical pollutants, sediment and other large particles | Contaminants larger than 0.01 μm, Chlorine, Taste and Odor, Sediment, Rust, Heavy Metals | Chlorine, heavy metals, chemical pollutants, sediment and other large particles |
Filtration Capacity | 8000/16000/19000 Gallons | 8000/16000/19000 Gallons | 8000/16000/19000 Gallons | 8000/16000/19000 Gallons |
Gallons Per Minute | 2 GPM | 2 GPM | 2 GPM | 2 GPM |
Reduce TDS | No | No | No | No |
Retain Beneficial minerals | √ | √ | √ | √ |
Dedicated Faucet | × | √ | √ | × |
Thank you for submitting a review!
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I am beyond pleased. I wasn't sure if my smelly water could be fixed, because a Britta filter didn't do the trick. This filter did it, and now my water tastes great. Install was easy, especially because I have some background with plumbing. If you don't have any experience with plumbing, or just connecting appliances to water, you should still be able to do this if you follow the instructions. I'm pleased with the look and feel of the faucet as well. I expected it to be silvered plastic, but it's actually metal.
The biggest hassle of this kit is the disconnecting of your water hose and splicing in the adapter but it was still easy. Everything else is just cutting and connecting the micro lines.
Only down side was my kit has no instructions but I've done these before so it wasn't a big deal for me.
You will find 2 tiny blue clips in a bag shaped like a horseshoe. These snap onto the female part of the micro lines to lock them into place and prevent the line from accidentally popping out and making a mess.
I let the water run for ten minutes and turned off. Then I turned on for ten minutes about 10 hours later. This is carbon inside so the first flush is to get out any carbon particles and some of the air in filter. The second time was for same purpose but the carbon has air molecules that get released after soaking for some time. You'll notice a lot of tiny air bubbles after flushes. The next morning I turned it on and water was crystal clear and tasted great( better than our town water by leaps and bounds!). I would recommend to anyone with municipal water that has smelly, tinted, and chlorinated water. The life span of the filter makes it very cost efficient. Very happy with purchase.