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Shipping Method |
Estimated Delivery Time |
Costs |
UK Standard Shipping |
3-6 Business Days |
Free |
UK Express Shipping |
2-4 Business Days |
£3.99 |
* Shipping charges for your order will be calculated and displayed at checkout.
* The Delivery Time is calculated based on the shipping date, not the order date. The actual shipping date can be delayed due to invalid shipping address, weekends/holidays, etc.
We need 24h to 48h to prepare your order, most of the packages will be shipped out within 24 hours except weekends and holidays.
Once your order is shipped, you will receive an email from us containing the tracking information. Tracking information is also available in your "Order Details" page.
The products can be delivered to the most regions of the UK except military BFPO address (postcode starting with BT, BFPO, BF1, HA46DQ, D18CX65, E41TR26, D24HK7D), Channel Island (GUERNSEY, JERSEY, IRELAND).
We are sorry that the international shipping service is not supported for the time being.
Amazon functions as our logistics partner to ship out Waterdrop products. They will choose the carrier that they think works best for our customers.
Note: We don't accept requests to specify a certain carrier to deliver the package.
We work with multiple Amazon warehouses in the United Kingdom, will arrange shipments from closest warehouse nearby your address.
* If you have any questions, you can contact our customer contact customer service within 24h for help via LiveChat or email to service@waterdropfilter.com, we will reply to you as soon as possible!
Thanks for shopping at Waterdrop. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
If you wish to cancel an order, please contact our customer service team
If you contact us within 24 hours of purchase:
We can cancel the order for you at no additional cost. The cancellation may take up to 3 days, thank you for your patience and understanding.
If the package is already shipped, we will issue a prepaid label and return your payment AFTER we have received the package from you.
If you contact us after 24 hours of purchase:
You need to bear the return fee if the package is already shipped (depends on our system, not the order status).
The product has to be damage-free, packed in the packaging we sent to you, and with the original receipt of the purchase.
We will return your payment AFTER we have received the package from you.
There are times when we may not have the product(s) that you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you do not have to worry unnecessarily about your order.
We accept return reasons including Defective, no longer needed, change your mind, not as described, etc.
If you want to return the item without any quality issue, you need to bear the return fee yourself and pay 20% of the original order as a restocking fee. We will cover the return postage for return requests regarding the quality issue.
Once you received a damaged / incorrect item and you want to file a claim, please email service@waterdropfilter.com together with your order information and the picture of the damaged / incorrect product. We are eager to help.
If you would like to return a product, please contact the customer service team BEFORE return a product, we will reply to you with return tips within 24 hours.
Note: Please do not return the package to the sender’s address without getting confirmation from our customer service team.
Email: service@waterdropfilter.com
We offer a 30-day return guarantee. Warranty will begin from the date the product is received. If a product grows defective during the warranty period due to a quality issue rather than your own breakage or misuse, we can accept a return, provide free repair service, or issue a new replacement.
After receiving your request or your packages, it may take up 1-3 business days to refund your money. (Unfortunately, due to current situations and the COVID-19, your refund may require an additional 1-2 days to process. Thank you for your patience and understanding.)
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Key Feature
Model number
WD-G2-B/WD-G2-W
Item weight
20.94 pounds
Materials
System cover: BPA-free plastic
Faucet: metal
MRO filter: reverse osmosis membrane & activated carbon block
CF filter: sediment PP membrane & activated carbon block
Power cord length
59 inches
Product dimensions
17.7×5.9×13.9 inches
Item Model Number
WD-G2-B/WD-G2-W
Color
White & Black
Components Included
System cover, MRO filter, CF filter, brushed nickel faucet, feed water adapter, PE tubing *3 ( 60" ), drain saddle, lock clips, teflon tape, main power cable ( 59" )
Flow rate
400 gallons per day (GPD)
Indoor or outdoor use
Indoor use only
Usage conditions
Ice machines, Faucets, Aquariums, RVs, Well water
*If you use well water as the source, please ensure that the feed water is pre-filtered.
An electrical outlet is required to operate the RO system.
Reduction substances:
TDS, chlorine, taste and odor, chloramine, scale, turbidity.
Carcinogens: chromium (hexavalent), chromium (trivalent), cadmium and cadmium compounds, ferric oxide.
Heavy metals: lead, mercury, barium, copper, radium 226/228, aluminum.
Microorganic contaminants: cysts.
Inorganic pollutants: arsenic and inorganic arsenic compounds, fluoride.
Organic pollutants: asbestos, benzene, formaldehyde, trichloromethane, chlordane, PFOA & PFOS, etc.
![]() G3 RO Filtration System |
![]() G2 RO Filtration System |
|
Installation | √ | √ |
---|---|---|
Beneficial Minerals | × | × |
Flow Rate | 400 GPD | 400 GPD |
Pure to Drain Rate | 1:1 | 1:1 |
Faucet | Smart faucet | Ordinary faucet |
Display | Filter lifespan & TDS | Filter lifespan |
Self-clean | √ | × |
Holiday mode | √ | × |
Electricity Required | √ | √ |
RO Membrane | DOW | TORAY |
Filter Cartridges |
WD-G3-N1CF WD-G3-N2RO WD-G3-N3CB |
WD-G2CF WD-G2MRO |
Noise | 65db | 55db |
Filter Lifespan | CF-6 Mths CB-12 Mths RO-24 Mths |
CF-12 Mths MRO-24 Mths |
Dimensions(inch) | 18.11*5.67*17.72 | 17.32*5.91*13.9 |
![]() WD-G2CF |
![]() WD-G2MRO |
|
Filtration Media | Sediment PP membrane and activated carbon block | Reverse osmosis membrane and activated carbon block |
---|---|---|
Filter Lifespan | 12 months or 1,100 gallons | 24 months or 2,200 gallons |
Size (Diameter * Height) | 4.9" * 8.1" | 4.9" * 15" |
Compatible Model | WD-G2-B/WD-G2-W/WD-G2P600-W/WD-G2MNR-W | WD-G2-B/WD-G2-W/WD-G2MNR-W |
Thank you for submitting a review!
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This Waterdrop G2 RO system is their latest device. I was advised by the company's customer service to wait for its arrival in January 2020. It is 2/3 the price of their lead under-sink system. It is compact and relatively easy to install. Those with a dishwasher and under sink garbage disposal may have, as I did, plumbing that's not compatible with the drain saddle included. Neither the installation manual nor their customer service operators had solutions to this challenge. I found this Universal Drain Line Adapter With 1/4 inch Quick Connect for Dishwasher and Reverse Osmosis Water Filter (RO) Sold by: AIR GAP INTERNATIONAL for $16.30. This Y shaped devise connects the 1/4" quick connect for the RO discharge line and the dishwasher discharge both line to the garbage disposal discharge connection. No need to drill into a pipe. This was the most time consuming part of the installation which took 1-1.5 hours. Water quality is good. No significant taste difference. Water flow from RO: Slow but steady. Noise from RO unit: When activated by turning on the faucet there is a distinctive motor rattle. It is a low rumble which is minimized by keeping the unit away from the cabinet wall. Overall I am satisfied with the compact design and clean water flowing , albeit slowly, from it.
Lightweight, quiet and easy to install. No tank. Total of 3 hoses, so less chance of leaks. I installed it in a morning. My tap water TDS is 320. The RO faucet water is 12. I am done with RO tanks and complex systems with multiple connections and tubing that break and leak. This one is engineered very well. Thanks for a great product!